SAF Competence Test
The SAF Competence Test is an annual online test aimed at all customer-facing staff in motor dealerships. The test, which must be renewed every 12 months, consists of challenging multiple-choice questions and must be completed within 40 minutes.
Users are asked questions on the broad range of motor finance products available to consumers and surrounding regulation. The syllabus for the SAF Competence Test can be downloaded here.
“57% of customers would consider finance if discussed”
FLA members believe that improving consumer confidence in motor finance is a shared challenge for the retail motor and motor finance industries, and so the SAF Competence Test is free of charge to all motor dealerships.
SAF Competence Test for finance companies
The Test was made available to motor dealers on 1 October 2007.
News
-
Updated Lending Code provides new rights and protections for borrowers
01-02-12The FLA Lending Code, which has been protecting borrowers for twenty years, has been relaunched toda
-
Finance House Base Rate (FHBR) is 1.5% for February 2012
27-01-12The FHBR will be 1.5% for February 2012, which represents no change compared with January 2012.
-
FLA response to Financial Services Bill and the transfer of consumer credit regulation to the FCA
27-01-12Responding to the Treasury announcement that consumer credit regulation will be transferred to the n
